Refund policy
At Nuvanos, we prioritizeย safety, hygiene, and product integrity. Since our products are edible consumables, we follow a strict no-return policy except in specific cases mentioned below.
๐ซ No Return / No Refund
Due to the nature of gummies and ingestible products:
- We do not accept returns or refunds once the product is delivered
- We do not accept returns for taste preference, personal dislike, or change of mind
โ Eligible Cases (Replacement / Refund)
We only process requests in case of Defective Delivery, including:
- Damaged product
- Missing product
- Empty box delivered
- Wrong product delivered
- Used/tampered product delivered
- Expired product delivered
โฑ๏ธ Request Window
- Requests must be raised within 5 days of delivery via contacting us.
- Requests beyond this period will not be accepted
๐ฆ Proof Required (Mandatory)
To process any request, you must provide:
- Unboxing video clearly showing the issue
- Images of the product, outer packaging, and invoice
๐ Claims without proper proof will not be considered
๐ฆ Conditions for Approval
- Product must be unused and in original packaging
- All items, including freebies or combo products, must be returned together
- Packaging should be intact (labels, seals, barcode)
โ Non-Eligible Cases
Refund or replacement will not be processed if:
- Product has been opened or used
- Packaging is missing or damaged by the customer
- Request is raised after 5 days
- Barcode/label is tampered
- No valid proof is provided
๐ Replacement / Refund Process
- Once your request is verified, we will:
- Replace the product, or
- Issue a refund (if replacement is not possible)
- Refunds are processed within 2โ4 business days after approval
- Amount is credited to the original payment method
๐ Shipping (Quick Info)
- Orders are dispatched within 24โ48 hours
- Delivery typically takes 4โ5 working days (may vary)
โ Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
๐ฉ Contact Us
For any support or queries:
๐ง Email: contact@nuvanos.in
๐ฑ Phone / WhatsApp: +91-7425056286